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Greater Merrimack Valley Human Resource Association

How to Handle Difficult Conversations

  • 01 Jun 2017
  • Elder Services of the Merrimack Valley, 280 Merrimack St, 4th Floor, Suite 400, Lawrence, MA, (Entrance North B


  • Requires previous purchase of Non-Member Package ( 3 regular meetings for $90.00)
  • Meeting Sponsor

Registration is closed

Thursday, June 1, 2017

Approved for 1.25 SHRM PDC's & HRCI credits

Topic: "Having Difficult Conversations: Getting More Comfortable Being Uncomfortable"


We have all been there.  We take a deep breath and walk into a meeting that we think we are prepared for but yet, there is that churn in the stomach and that rise in the stress level about having that difficult conversation.  Join us as we take apart what happens to us PRE, DURING and POST having a difficult conversation.  We will examine:


1.  Why and to what degree we get all churned up, 

2.  Where we find ourselves most challenged during the difficult conversation

3.  Specific ways to change both the experience and the outcome of the difficult conversation, and 

4.  What are the missed opportunities after the conversation?


Once you have registered for this session, we are asking each attendee to complete a one question, on-line survey about your own challenges having a difficult conversation.  We will use (anonymously) this information during the presentation.  (Please note, this survey does NOT ask for and will not capture any personal information.)  The link to this one question survey is:


Please complete it no later than 30May17 at noon.


At the end of the session we will be defining specific skills and techniques that we might try to be even more effective at having difficult workplace conversations.  


“It always seems impossible until it is done.”  Nelson Mandela


Our Speaker:


Debra Schuler

From the earliest years of her career, Debra was driven to continuously improve her knowledge, skills and effectiveness and soon realized that helping others do the same was her true calling.  She risked leaving a secure corporate marketing job at a prestigious management consulting firm in Boston to invest personally and financially in her passion for improving individual and organizational effectiveness. Cashing in her 401k at 29 years old, Debra purchased a Priority Management® training franchise to provide workshops, coaching and consulting on personal organization, planning, goal setting, time management, communication skills, and project management.

After three years of more marketing and selling training than conducting it, Debra discovered the career path of corporate training and development and went on to spend the next 19 years working for large, global technology companies specializing in leadership and organizational development. At Cabletron Systems (the fourth largest computer networking company in the world at that time) for six years, she started as a Skills Instructor, quickly advanced to the role of Professional Development Manager and was ultimately promoted to Director of Worldwide Employee Development. Moving on to Fairchild Semiconductor (credited with launching the semiconductor industry and subsequently Silicon Valley) for the next thirteen years, she transformed a stagnant, US-centric training department into a high-performing global Learning and Development function that cost-effectively served more than 10,000 employees across the US, Europe and Asia.

Today, as an independent leadership development trainer, coach and consultant operating as “ENSO Life by Design,” Debra has narrowed and deepened her focus on helping individuals lead themselves and their lives with more clarity, purpose and intention to achieve greater fulfillment, joy and success. You can learn more about Debra and her company, ENSO Life by Design, at

Our Sponsor:


TOP Wellness, Inc. is a national corporate wellness provider. Located in Dover, NH, we service the entire US with our focus being New England. We offer flu clinics, biometric screenings, travel and domestic immunizations, chair massage, and spiritual direction. We believe that our integrity and customer service are the keys to our success. Our customers find us easy to work with: we come to your jobsite on the date and time of your choosing to provide our services.

Please visit to find out more. 



8:00 AM - 8:30 AM Check-In & Networking
8:30 AM - 8:45 AM Welcome New Members & Guests

8:45 AM - 9:00 AM Chapter Business / Legislative Update
9:00 AM - 9:10 AM Sponsor
9:10 AM -10:30 AM Program

LOCATION: Elder Services of the Merrimack Valley,

 280 Merrimack St, 4th Floor, Suite 400, Lawrence, MA, (Entrance North B) 
Please be sure to park in the spaces that are marked in yellow (these are further back toward the river).  Parking in the reserved spaces marked in white may result in your car being towed - Thank you for your cooperation.


More information and online registration:

How to Handle Difficult Conversations

*Join GMVRA’s LinkedIn group to share knowledge with your HR colleagues*

For more information:

Contact: Carolyn Foster
Phone: 603-489-9535


183 Rockingham Rd., Ste 2 East

c/o Landmark Benefits

Windham, NH 03087



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